At Softcell System, we are committed to providing timely and reliable delivery of our services, including domain registration, hosting services, and customized software development. This Delivery Policy outlines how we handle service delivery and related timelines. By using our services, you agree to the terms described in this policy.
1. Delivery of Services
1.1 Domain Registration
- Domain registration is typically processed immediately upon successful payment and receipt of required information.
- The delivery of domain registration confirmation depends on the response time from the domain registrar and may take up to 24-48 hours in rare cases.
1.2 Hosting Services
- Hosting accounts are activated immediately upon successful payment and account setup, provided no manual verification is required.
- If manual verification or additional configuration is necessary, activation may take up to 2 business days.
1.3 Customized Software Development
- The delivery timeline for customized software projects is agreed upon during the project initiation phase and documented in the project agreement.
- Milestones and delivery schedules are subject to timely feedback and approvals from the client.
2. Delivery Methods
- Digital Delivery: Services such as domain registration, hosting, and software deliverables are provided electronically via email, web portals, or direct download links.
- Physical Delivery: If any physical deliverables (e.g., documentation, hardware) are required, the method and timeline will be specified in the agreement with the client.
3. Delayed Delivery
While we strive to adhere to delivery timelines, certain circumstances may cause delays, including but not limited to:
- Technical issues with third-party providers (e.g., domain registrars).
- Incomplete or inaccurate information provided by the client.
- Force majeure events, such as natural disasters or unforeseen disruptions.
We will promptly notify you of any delays and work to resolve issues as quickly as possible.
4. Client Responsibilities
- Clients are responsible for providing accurate and complete information necessary for the delivery of services.
- Timely responses and approvals from the client are critical for the successful delivery of customized software projects.
- Clients must ensure that their email accounts and communication channels are functional to receive notifications and deliverables.
5. Acceptance of Deliverables
5.1 Domain Registration and Hosting Services
- Delivery is considered complete when the domain is registered, or the hosting account is activated and accessible.
- Clients are encouraged to verify the accuracy and functionality of the delivered services upon receipt.
5.2 Customized Software
- Deliverables are considered accepted upon client approval or after 7 days of delivery if no feedback or revisions are requested.
6. Modifications and Revisions
- For hosting services and domain registrations, modifications (e.g., plan changes) may be subject to additional charges and timelines.
- For customized software, revisions and modifications will be handled as outlined in the project agreement.
7. Cancellation During Delivery
If a service delivery is canceled by the client before completion:
- For hosting and domain services, refunds or cancellations will be subject to our Return Policy.
- For customized software projects, refunds will be evaluated based on the work completed as per the project agreement.
8. Contact Information
If you have any questions or concerns about our Delivery Policy, please contact us:
Softcell System
Email: info@softcellsystem.com
By using Softcell System’s services, you acknowledge that you have read, understood, and agree to this Delivery Policy.
